Returns & Exchanges Policy
At SS Studio, your satisfaction matters to us. If your purchase isn’t quite right, we’re here to help you with returns and exchanges, subject to the conditions outlined below.
Return & Exchange Eligibility
To qualify for a return or exchange, the following conditions must be met:
- Items must be returned in their original packaging with all product tags attached.
- Products must be unworn, unused, unwashed, and in their original condition.
- Items must be free from damage, stains, alterations, or signs of use.
- Proof of purchase or the original order invoice must be provided.
- Items must have been purchased directly from the official SS Studio store.
Items that do not meet these conditions may not be eligible for a return or exchange, subject to applicable consumer protection laws.
Sale items may be excluded from returns and exchanges where permitted by applicable law. Please check the relevant product and checkout terms before purchasing.
1. Validity For Returns & Exchanges
Return and exchange requests must be submitted within the timeframe stated in our current shipping and returns policy.
To request a return or exchange, contact our customer support team with your order number, the item details, and the reason for your request.
All requests are subject to eligibility checks and product availability. Please wait for confirmation and instructions before sending any items back to us.
2. Exchanges
2.1 Requesting An Exchange
Contact SS Studio customer support with your order number and the item you wish to exchange. Our team will guide you through the process.
2.2 Product Condition
Items must be returned unused, unworn, unwashed, and with their original tags and packaging intact.
2.3 Exchange Availability
Exchanges are subject to stock availability. If your requested item is unavailable, our team will discuss the available options with you.
2.4 Price Differences
If the replacement item costs more than the original purchase, any price difference must be settled before the exchange is completed. Any difference in value in the event of a lower-priced replacement will be handled according to our confirmed refund or exchange policy and applicable law.
2.5 Exchange Approval
All exchange requests are reviewed by our team before approval. Please do not dispatch your parcel until you receive the return instructions.
3. Online Returns & Exchanges
3.1 Submit A Request
Contact our customer support team with your order number, product details, and reason for the return or exchange.
3.2 Receive Instructions
Once your request has been reviewed, our team will share the applicable return instructions and shipping details.
3.3 Package Your Items
Pack the item securely in its original packaging and ensure that all tags and included accessories are intact. Include your order invoice or proof of purchase.
3.4 Ship Your Parcel
Use a trackable shipping service where available and retain your shipment receipt until your request has been resolved.
3.5 Inspection And Processing
Once your parcel arrives, our team will inspect the returned item and notify you about the outcome of your request. Processing times may vary depending on the item and shipping method.
3.6 Refunds
Eligible refunds will be processed according to the refund method and timeframe communicated by SS Studio, subject to applicable law. Any store credit or exchange offered will be subject to the terms communicated at the time of approval.
3.7 Shipping Charges
Original shipping charges and return shipping costs will be handled according to our published shipping and returns policy and applicable law.
3.8 Damaged, Defective Or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photographs of the item.
Our team will review the issue and provide the appropriate resolution in accordance with our policy and applicable consumer protection laws.
3.9 International Orders
International orders may be subject to customs duties, taxes, and other charges. The handling of these charges for returned or exchanged products will depend on applicable regulations and the terms communicated for your order.
3.10 Return Shipping Address
Please contact SS Studio customer support before sending a return parcel. We will provide the appropriate return address and shipping instructions for your order.
4. Additional Terms & Conditions
4.1 Product Condition
Returns and exchanges may be declined if an item shows signs of wear, washing, damage, alterations, or missing tags, except where applicable law provides otherwise.
4.2 Fair Use Of Returns
SS Studio reserves the right to review repeated or potentially abusive return requests in accordance with applicable law and our published policies.
4.3 Wear And Tear
Our returns policy does not ordinarily cover damage caused by misuse, improper care, accidental damage, or normal wear and tear. This does not affect any rights you may have for defective products under applicable law.
4.4 Product Quality
We strive to maintain high product quality and accurate product descriptions. Nothing in this policy excludes any consumer guarantees or legal rights that cannot lawfully be excluded.
4.5 Policy Compliance
All returns and exchanges are subject to this policy and applicable consumer protection laws.
4.6 Final Review
Each request will be reviewed individually. Any decision will be communicated to the customer, without limiting rights available under applicable law.
5. Repair Assistance
If you experience an issue with a product purchased from SS Studio, please contact our customer support team with your order details and a description of the problem.
Our team will review your request and advise whether repair, replacement, or another suitable resolution is available.
Contact Us
For questions about returns, exchanges, or product concerns, please get in touch with our team.
SS Studio
Email: thestylestudio@gmail.com
Phone: +923164477992
We’re here to help you enjoy a smooth and comfortable shopping experience with SS Studio.